10THLINE.COM RETURN POLICY
Do you offer free return shipping?
Returns at 10thLine is free and easy! If you are unhappy with a product you purchased, you can return it back to us if they meet the conditions stated below.
What are the return and exchange conditions?
- We accept returns which are postmarked within 30 days
- Refunds are issued to your original payment method in the form of credit.
- Returns must be received unused, unwashed, and unworn with hygienic liner intact.
- Returns must contain the original product hang tags.
- Items returned with obvious use, makeup, hair, perfume or similar product stains maybe subject to refusal.
- You are welcome to exchange your returned product to a new item from our store. Refer to the exchange process below.
- Original shipping cost if paid is non-refundable.
How do I make a return?
- Please login to your account at 10thline.com
- Go in to the order section and click on the order you want returned
- Click – “Return/Exchange” and fill out the form
- If you ordered as a guest, please contact firstname.lastname@example.org
How do I make an exchange?
- Follow the same steps in the return process to make an exchange
- Once your returned product arrives our warehouse, you will receive a notification to choose another item from our store to exchange with.
- The cost difference of the item being exchanged should be paid by the customer if it’s higher than the previously ordered item.
- You have to cover the shipping charge of the new product being shipped.